Credential validation layer — all nodes
West Coast · IPv4 + IPv6
Midwest · IPv4 + IPv6
South Central · IPv4 + IPv6
Southeast · IPv4 + IPv6
Per-client log ingestion and dashboard
Async threat analysis and rule propagation
Web interface and API endpoints
All user-reported events in this period were related to the Cloudflare CDN dependency noted above.
The Cloudflare dependency is a known characteristic of the current cloud infrastructure and is documented transparently on the How It Works and Enterprise pages. On-premise appliance deployment eliminates this dependency entirely. Multi-CDN redundancy is on the infrastructure roadmap.
Email updates on any service degradation, maintenance windows, and resolution confirmations.
Scheduled maintenance is performed using TTL-aware DNS rotation. A node is removed from DNS at least one full TTL period before its maintenance window begins — ensuring no client resolver holds a cached record pointing to the node under maintenance. Maintenance is staggered across nodes so at least three of four nodes remain active at all times. Subscribers receive advance notice of planned maintenance windows.